General Information

Return Policy

If goods are found to be faulty on receipt we will of course be happy to refund in full, including any postage costs incurred either in ordering or returning the product to us.

Please check your items as soon as you receive them. We offer a seven- day right to cancel policy, from receipt of goods. If you wish to return an item, please email to say why you are returning an item and to get a return number and then return the goods in the original packaging and in the same order as they were received. Please ensure that goods are packaged appropriately, so that damage does not occur during transit. Please make sure you include your contact details and order number of item. You will need to insure your package appropriately with the Post Office, and please do take care to attach the correct postage.

We will either exchange them or refund your purchase excluding postage, packaging and any administration fee. Please note that due to strict hygiene rules, pierced earrings cannot be returned unless they are faulty.

You can pay securely online with Paypal.

Every silver jewellery order placed online from Jane Pinder Jewellery is gift wrapped and presented in a black cardboard box or wrapped in tissue and in a velvet pouch. Some pieces have a little meaning card to explain the symbolism of the jewellery.